Response to Yelp
Updated April 10, 2020 – Simple Tank performed an OPRA request with NJDEP to see the work that was performed at this site. This client hired another contractor who performed a remediation and wrote a report requesting a NFA. If her property didn’t warrant a case number this wouldn’t of been done. Unfortunately, the client was upset about the fact her tank leaked and that she needed to cleanup the property which is understandable. It’s not OK to try and tarnish our reputation because of it.
This is our response to a false Yelp review from a previous client. The Yelp would not let us attach photos and screen shots of conversations to prove the client was misleading in her review. Her and her husband both made separate reviews on Yelp about the same job to tarnish our reputation. CLIENTS REVIEW – We had a horrible experience with this company. The owner/CEO Teddy ****** **. is the most unprofessional and unethical person. We had the misfortune of employing him for removal of an oil tank during the sale of our house recently, after we had moved to a different state. The tank was removed and the next day the city inspector passed it for no further action. To our utter surprise, Teddy ***** turned against us and was threatening to report oil contamination to NJDEP and told us that he took soil sample (which we never approved nor requested) that showed soil contamination. We contacted NJDEP and were horrified to discover that Teddy Slack has quite a reputation there! They told us he was not even authorized to collect soil samples. He was running a shady company called Qualified Tank Services that he had shut down. It had a “F” rating in BBB. Google ‘BBB and Teddy *****’ and you will see ratings for Qualified Tank Services. So we employed a different oil tank company to get a “No Further Action Report” from NJDEP. We asked Teddy ***** **. for these documents (1) local permit for tank removal (2) Tank content and the tank disposal documents. He ignored our repeated requests even after we paid the agreed amount for the tank removal. This delayed our house closing by more than a month and cost us 1000s of dollars. Our advice please avoid this very shady operator!
I understand that selling a home is a very emotional experience. Especially when you lived there for that long not knowing you had an oil tank on your property! Instead of responding to your allegations with emotion, I will state the facts of what actually occurred.
You contacted our office on May 8th and explained your situation with the buyer finding this “area of concern”/possible oil tank on your property during their inspections. You stated that this had to be rushed since your closing was being held up now. I explained that Westfield will take 2-3 weeks to approve the permits before we can schedule your project. I also explained how we were booking 2-3 weeks out once we receive the permits back from Westfield. This means you would be looking at 4-6 weeks before we can schedule the tank removal.
May 10th you signed the contract with Simple Tank to remove your tank. You mentioned that you chose Simple Tank because of the wonderful reviews online. Permits were mailed to Westfield Township building department.
May 30 – this was the first scheduled date we gave you for the tank removal. Almost 3 weeks exactly from the date you signed up. Due to us overbooking the day to accommodate your project, we had to cancel the job that day.
June 4 – We put your project back on the schedule and arrive at 5pm to pull the tank. The inspection was set for the next day so we were just going to remove the tank and set it up for inspection. This was the only time we could get the project done that week! We understood that this was a very important transaction for you so we did everything in our power to get it done quickly!
You let us know that your realtor and your neighbor would both be on site when we remove your tank since you were living out of state at this point.
The tank was cut open, the sand was removed, and tank was lifted from the ground and placed on plastic. The neighbor asked what the heavy oil odor was at that time. I walked him over to show him the soils that were discolored! He was standing a good 30 ft back when he noticed the odor.
I showed the realtor the holes in the tank and also showed the soils that were discolored. Since the realtor was the one who would be meeting the inspector in the am.
I grabbed one sample of the contamination directly below the tank.
We wrapped the tank in plastic and left it on site for the township inspector and possible homeowners insurance coverage. We explained that since the tank was very close to the neighbor property line, there could be third party contamination that could trigger the coverage.
We sent you and your realtor pictures of the corrosion holes in the tank and pictures of the discolored soils. Advised that this would not pass inspection.
June 5 – When the inspector arrived on site to meet the realtor in the am, she told him that I said the tank looked good. He passed the inspection on her word even though there were visible holes in the tank. When I reached out to him to explain what I saw when the tank was removed, he was shocked that the realtor our right lied to him! He immediately asked for the NJDEP case # which I sent to him.
We returned that same same day to remove the tank from your property at your request.
June 6 – we sent the final invoice for the tank removal and gave you the contact number to call NJDEP with any questions you had.
June 11 – Soil sample came back from the lab at 8,070 ppm. Well above the clean up standard.
July 3 – We received the final payment for the tank removal.
ALL TEXT MESSAGES TO AND FROM THE CLIENT ARE ATTACHED BELOW.
ALL PHOTOS FROM THE PROJECT ARE ATTACHED BELOW.
Response to false claims –
The owner/CEO Teddy ****** **. is the most unprofessional and unethical person – TEDDY IS NOT THE OWNER OF SIMPLE TANK SERVICES.
The tank was removed and the next day the city inspector passed it for no further action. – THE CITY INSPECTOR WAS TOLD A LIE BY YOUR REALTOR. HE WAS SHOCKED WHEN I TOLD HIM WHAT WAS REALLY HAPPENING. THE CITY DOES NOT ISSUE NO FURTHER ACTION. AS A CERTIFIED COMPANY, WE ARE OBLIGATED TO REPORT TO NJDEP ANY SUSPECTED RELEASE.
They told us he was not even authorized to collect soil samples. – THIS IS CORRECT! IF WE WERE GOING TO SUBMIT THIS SAMPLE TO NJDEP FOR REVIEW WE WOULD NEED A SPECIAL LICENSE. ANYONE CAN GRAB A SAMPLE AND SEND IT TO A LAB TO TRY AND DETERMINE THE BEST PLAN OF ACTION NEEDED TO CLOSE OUT A CASE NUMBER. WE DO THIS TO GIVE OUR CLIENTS OPTIONS TO CLOSE OUT CASE NUMBERS. WE ARE KNOWN FOR SAVING OUR CLIENTS THOUSANDS OF DOLLARS IN CLEAN UP COSTS THAT ARE NOT REQUIRED FROM THIS SIMPLE METHOD.
He was running a shady company called Qualified Tank Services that he had shut down. It had a “F” rating in BBB. Google ‘BBB and Teddy *****’ and you will see ratings for Qualified Tank Services. – THIS IS FALSE. QUALIFIED TANK SERVICES WAS SOLD AND HAD A VERY GOOD REPUTATION. THE COMPANY WAS IN BUSINESS FOR 9 YEARS AND HAD 160 GOOGLE REVIEWS WITH A 4.7 RATING WHEN SOLD. YES, THERE WAS 3 NEGATIVE REVIEWS IN 9 YEARS ON THE THE BBB AFTER SERVING THOUSANDS OF CLIENTS!!
We asked Teddy ***** **. for these documents (1) local permit for tank removal (2) Tank content and the tank disposal documents. He ignored our repeated requests even after we paid the agreed amount for the tank removal. – THE DOCUMENTS ARE NOT RELEASED UNTIL YOUR FINAL INVOICE IS PAID IN FULL. YOU DRAGGED YOUR FEET IN PAYING US FOR OVER 30 DAYS AND THEN DEMANDED WE SEND YOUR DOCUMENTS RIGHT AWAY.